In simple words, Skillate is an AI-based end-to-end recruitment solution that helps companies and agencies alike to manage the entire hiring process and in turn, hire the best candidates.
For hiring, interviews are essential, and scheduling interviews require a little more effort - especially now with everything remote. Skillate had to ensure that recruiters and other participants have the best possible experience in this since this was something they did every day - most likely multiple times within a day!
The hiring team should be able to set up interviews with the candidate as easily as possible. The user should be able to give an option between zoom, ms teams, google meet, or an actual location depending on what the client preferred.
This project was a major redesign. Skillate had an existing interview scheduling system with just the basics. Since this was developed and shipped during the peak of the first covid wave when there was not much hiring happening, we did not have the chance to get valuable insights from that build.
When hiring resumed, a lot of the drawbacks surfaced and a redesign was the only solution.
As the only Product designer then, I was assigned the task of the redesign which included improving the existing user experience and adding the other multiple video interviewing platforms.
<aside> 💡 We had hosted a live interview session with one of the clients and this is what they had to say!
</aside>
[I would say] In terms of scheduling and feedback collection, it [the process] has improved a lot. It has reduced the time by 70-80%.
https://youtu.be/4q0jGp9nKuM?t=1431
As the product designer, firstly I sat with my customer success team on a few of their client calls, to understand how they went about this stage and where they felt things could improve. Then with the help of the solutions team, I learned where the users got stuck by the tickets they raised. After this, I made an empathy map with all of these findings.
empathy map
The users wanted more cards to play with. The existing solution provided very little information to their liking and that was where I decided to work upon - how to keep the user informed at all times -especially while scheduling and post-scheduling
Understanding the users was crucial as every profile demanded information different from another.
For each of these profiles, emails that were sent were carefully curated right from the subject line to the footer, making sure that they had a very good clarity about the interview.